Three programmes, each stated the way the CV records it: the role I held, the period, what I owned and the outcome the work supported. Client programmes delivered through Deloitte Digital are attributed as such.
~1M events/day through the event-driven delivery service
Ownership
I lead a team of 9 engineers across multiple parallel workstreams, working closely with product, delivery and the technical architect, and I designed and built the event-driven webhook delivery service behind every external client integration.
EC2-to-Kubernetes migration on AWS for a 300+ engineer organisation
Ownership
As Lead Engineer on the Deloitte Digital programme, I led the EC2-to-Kubernetes migration on AWS and built the automated UAT and performance environments around it.
Oracle Crowdtwist to Salesforce Marketing Cloud with zero customer-visible disruption
Ownership
As Lead Engineer on the Deloitte Digital programme, I led a team of four engineers migrating LEGO's communication channels from Oracle Crowdtwist to Salesforce Marketing Cloud, and built the AWS integrations underpinning the new marketing pipeline.
Full-Stack Developer, LEGO.com · via Deloitte Digital
Jun 2020 - Jun 2021
~30% fewer customer-service contacts.
Designed and shipped the AWS-driven automated self-returns journey on LEGO.com, cutting customer-service contact volume by ~30%.
This result belongs to the LEGO.com engagement, not to the Salesforce Marketing Cloud migration above. It has no case study of its own; the experience page records it in full.
The delivery patterns behind the external API platform case study, retries, circuit breakers, rate limits and a dead-letter queue, as a working model you can push around. Interactive educational simulation. Synthetic data. Not connected to employer systems.